Extras
We have been operating for more than sixty years in the transportation service sector and we know how important it is for our clients to rely on a clear and transparent company. Find out more information about our extra service here ensure full knowledge at your arrival, for example if you are looking for a car hire in Majorca with baby seat. You can also read about our advantages, terms and conditions and free services.
Customize your offer with the extra services you want! Find more information online or contact us, we are happy to help you with your rental service!
Collection and return services at Palma Airport
We provide collection and return services at Palma de Mallorca Airport.
A company employee will be waiting for you at the meeting point, situated on the 4th floor of the airport car park. This request has an extra cost of 25€ per service (50€ delivery + return) with our Relax rate, however, with our new Smart Lock rate, with which you will be able to open the car autonomously without the need for the supplement will be 15€ per service (30€ delivery + return).
Alternatively, a free shuttle bus will pick you up at the arrivals terminal and take you to our office only a few minutes from the airport where your car will be supplied.
Babyseats and Boosters
Are you planning to travel to Mallorca with children? If so, ROIG can help you, as we have child car seats available, so that the little ones can travel comfortably and safely.
– Maxicosi: Up to 10kg
– Baby seat: 9-18kg
– Booster with back support: 15-25Kg
– Booster: 22-36Kg
You must install the accessories. We are not responsible of any problem from incorrect accessories installations.
Outside office hours
If your flight lands between 23:00h – 7:00h and you have not signed up for our Smart Lock fee, a 44€ surcharge applies. For a drop off between 23:00h – 7:00h an additional fee of 44 € will be charged. If the collection and/or return of your vehicle is due to be made at Mallorca airport during these hours, the amount paid for the parking ticket will also be charged.
Hotel pick up or return
If you would like to pick or leave the vehicle in a different location than our offices or at the Airport, we charge a supplemental fee depending on the location and time. If you would like to carry out this type of service, please contact us.
Airport car park charges
The customer is responsible for paying the airport car park charge (max. €12). Alternatively, a shuttle bus will pick you up at the airport and take you to our office situated just a few minutes from the airport where you can collect your car.
Keep Calm Package
To make you even more relaxed and enjoy your holidays, we offer you our Keep Calm Package, by booking this package, it covers the following cases:
– Roadside assistance in the event of a flat tire. You will not have to pay for the towing service, we will take care of everything. Even the change of vehicle.
– Fine management expenses. In the event that we are notified of a fine, you will not receive an additional 30€ charge for the handling of the fine.
– Refuelling with the wrong fuel.
– Lost or broken keys. (Transfer to your location not included)
GPS
Going on a trip and getting lost can be a real inconvenience. That’s why we present you several GPS service solutions that will help you to always reach the best destination in Mallorca in a totally independent way. Our basic GPS device includes:
- Online and offline navigation (works with mobile data).
- Free customer service calls
- City guide (restaurants, bars, hotels, activities, attractions…) with the possibility to call for reservations
- Purchase of tickets and discounts for tours, activities, attractions and much more.
GPS + WIFI
Our GPS + WIFI device includes:
- Online and offline navigation (works with mobile data).
- Internet and hotspot (portable wifi for 5 devices)
- Free calls to the customer service department
- City guide (restaurants, bars, hotels, activities, attractions…) with the possibility to call for reservations
- Purchase of tickets and discounts for tours, activities, attractions and much more.
GPS + PLUS
Our GPS PLUS device includes:
- Online and offline navigation (works with mobile data).
- Internet and hotspot (portable wifi for 5 devices)
- International calls (to any country in the world)
- Free customer service calls
- City guide (restaurants, bars, hotels, activities, attractions…) with the possibility to call for reservations
- Purchase tickets and discounts for tours, activities, attractions and much more.
ENSAÏMADA BOOKING
If you’ve ever wondered what those boxes are that everyone walks around Mallorca airport with, they’re ensaimadas, a typical Mallorcan product that you’re sure to have tasted more than once during your stay on the island.
At ROIG, we offer you the service of delivering ensaimadas to our offices in Son Oms, so that you can enjoy one of the best ensaimadas on the island at home or take them home for your family. Don’t forget to book your ensaimada 48 hours in advance and you will have it ready and packed for transport.
Third Driver
If you are travelling with family or friends and you all want to rest or drive together, you can choose a third driver for a charge of 8€/day. You must provide the documentation of all drivers at the time of collection of the car.
